We recently interviewed Philip Stamm- General Manager, Hyatt Times Square, New York:-
Philip Stamm has been associated with Hyatt International since 1984-85, when he started his career as a Front Office/PBX agent at Hyatt Regency New Brunswick. He has grown through various ranks at the Hyatt group and is now heading the brand new Hyatt Times Square as a General Manager.
Hozpitality:-Tell us more about the location of your hotel, I am sure you must be boasting your Manhattan location?
Philip:- Hyatt Times Square is located in the heart of New York City. We are between 6th Avenue business district and Broadway/7th Avenue theatre district. Whether you’re staying with us for business or leisure, Fortune 500 companies and major attractions such as Rockefeller Center, Madison Square Garden, MoMA and Radio City Music Hall, to name a few, are within walking distance.
Hozpitality:- Hyatt Times Square is located among so many great hotels, what is different here?
Philip:- We feel Hyatt Times Square is our guest’s home away from home. With only 11 rooms per floor, we deliver a comfortable, spacious environment you don’t typically find in hotels around this area. Additionally, our Bar 54 is the highest hotel rooftop bar in New York City. Being so high up enables guests to see for miles, on a clear day and you can see beyond the East River and well into Brooklyn. You can look upon all of New York and New Jersey, Staten Island, the Statue of Liberty, the New Year’s Ball, a panoramic 360 degree view. Most other views only give you a snippet of what you can see from 54 stories up.
Hozpitality:- What can a guest expect when he is booking to stay at your hotel?
Philip:- When guests are booking a stay at Hyatt Times Square, they can expect friendly, knowledgeable staff ready to welcome them to our property. Whether you’re staying with us for business or leisure, our property is designed to be comfortably convenient. From our welcoming check-in team to premium free Wi-Fi at 15 MBPS for an unlimited number of devices and over 7,000 square feet of stylish and high-tech meeting and event space to T45, Bar 54 and Timeless – Marilyn Monroe Spa, we strive to provide thoughtful services and amenities that matter most to our guests.
Hozpitality:- Tell us about any one area a guest must not miss to explore when staying at Hyatt Times Square?
Philip:- After a long day of exploring the big city, we highly recommend our guests relax and rejuvenate at our Timeless – Marilyn Monroe Spa. Located on the third floor of our hotel, the spa’s services range from blowouts and express manicures/pedicures to full body scrubs and soothing massages. Then, take the elevator up to the 54th floor and enjoy specialty cocktails curated by Julie Reiner, fine wines and gourmet small plates by Chef Nick Pelliccione while glazing at the glittering New York skyline from the highest hotel rooftop bar in the city.
Hozpitality:- Are you a family friendly hotel? Tell us more about it.
Philip:- Our Times Square location is the focal point for family fun in the city with its thrilling children’s musicals, children’s stores such as Toys’R’Us, Build a Bear, Hersheys and the M&M store as well as the popular Lion King and all other Broadway shows. Therefore, we get a lot of families booking their stay in New York City with us and we certainly cater to that market by offering a variety of spacious and connecting guest rooms, fun décor throughout the hotel, kid-friendly menu selections at our T45 restaurant, and myriad of activities all within walking distance of our property.
Hozpitality:- How important are the guest reviews for you? How do you handle them?
Philip:- Customer reviews are very important to us because we want to make sure our guests leave our hotel with a positive experience. That’s why we encourage our guests to lets us know how we’re doing as these insights help us tweak areas that need fine tuning.
Hozpitality:- Are you different in anyway from the other Hyatt hotels?
Philip:- Hyatt is a global brand recognized for its innovative design and attention to our guests’ comfort. Our guests will find that resonates at Hyatt Times Square. Guests can look forward to an authentic entryway to this central destination that offers a unique and modern take on our location; a focus on a simplistic, thoughtfully crafted welcoming environment that delivers the essentials in the easiest, most streamlined way possible; and a human touch in a digital world that offers a balance of advanced digital capabilities with the understanding that these experiences are more beneficial when combined with a human touch.
Hozpitality:- Has the hotel won any awards so far?
Philip:- We’re very proud of the recent achievement we received from TripAdvisor as they awarded Hyatt Times Square with the “GreenLeader Environmentally Friendly Award.” This recognizes the predetermined number of environmentally-friendly practices that we at Hyatt Times Square happily observe. As a brand new hotel, we are thrilled to see our TripAdvisor rating in the top 12% of all NYC hotels. We look forward to gracing the top 10% and beyond as more guests comment on their stays.
Hozpitality:- What are your immediate priorities for this year?
Philip:- The priorities for this year are to continue ensuring our guests have the very best experience when they stay with us. The feedback we’ve been receiving has been really positive and we intend to keep building on this momentum.
Interview by Raj Bhatt, CEO- Hozpitality Group, MENA and North America.